1. Binding agreement
These Terms and Conditions and End User License Agreement, together with any posted policies, order forms, subscription terms, and rules that reference them, form a legally binding agreement between you and USCEAI, including its owners, operators, affiliates, licensors, contractors, successors, and assigns.
By accessing, creating an account, clicking to accept, purchasing, subscribing to, or using any part of USCEAI, you represent that you have read, understood, and agreed to these Terms. If you do not agree, you must not access or use the service.
2. Educational simulation only
USCEAI is a clinical education and simulation tool. It is not a medical device, clinical decision support system, telemedicine service, health care provider, medical record system, emergency service, board examination, licensing authority, credentialing authority, or substitute for professional judgment.
Cases, patient dialogue, scoring, rubrics, notes, feedback, rankings, and other outputs may be incomplete, inaccurate, delayed, biased, inappropriate, or unsafe if applied outside the training context. You are solely responsible for verifying all information with qualified sources and instructors.
- Do not use USCEAI to diagnose, treat, triage, monitor, or advise a real patient.
- Do not use USCEAI in an emergency or for any urgent clinical situation.
- Do not rely on USCEAI for licensure, credentialing, immigration, employment, academic promotion, or examination outcomes.
- Do not enter real patient data, protected health information, or confidential third-party information.
3. Eligibility
You must be at least 18 years old and legally able to enter a binding contract to use USCEAI. The service is not directed to children or minors. If you use USCEAI on behalf of an entity, school, practice, program, or organization, you represent that you have authority to bind that organization and that both you and the organization agree to these Terms.
4. Account registration and security
You must provide accurate account, billing, and profile information and keep it current. You are responsible for all activity under your account, whether authorized by you or not, unless caused solely by USCEAI's willful misconduct.
You must protect your login credentials, promptly notify us of suspected compromise, and not sell, transfer, lend, share, sublicense, or allow others to use your account.
5. Limited license
Subject to your ongoing compliance with these Terms and payment of applicable fees, USCEAI grants you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the service for your own lawful clinical education and training.
No ownership rights are transferred to you. All rights not expressly granted are reserved.
6. Prohibited conduct
- Use the service for real patient care, medical advice, diagnosis, treatment, triage, emergencies, or regulated clinical operations.
- Upload, type, transmit, or request processing of protected health information, real patient records, confidential third-party information, payment card data outside approved payment flows, government identifiers, or highly sensitive personal data.
- Reverse engineer, decompile, scrape, crawl, copy, frame, benchmark for competitive purposes, harvest data from, or attempt to extract prompts, models, source code, system instructions, rubrics, or non-public content.
- Bypass access controls, rate limits, billing limits, authentication, paywalls, security measures, or usage restrictions.
- Use automated agents, bots, scripts, load tests, or data-mining tools without written permission.
- Interfere with service integrity, attempt unauthorized access, introduce malware, exploit vulnerabilities, or test security without written authorization.
- Misrepresent your identity, credentials, affiliation, location, school, institution, score, rank, or subscription status.
- Use outputs to create a competing product, train or evaluate another commercial model, or build a substitute dataset.
- Harass, defame, abuse, threaten, discriminate, infringe intellectual property, violate privacy, or violate any law.
7. User content and license to operate the service
You may submit notes, answers, messages, profile details, support requests, and other content. You retain ownership of your lawful content, but you grant USCEAI a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, process, transmit, display, analyze, modify for formatting, create technical derivatives of, and otherwise use your content to operate, secure, provide, improve, support, enforce, and document the service.
You represent that you have all rights necessary to submit your content and that your content complies with these Terms. You are solely responsible for the legality, accuracy, safety, and appropriateness of what you submit.
8. AI-generated content, scoring, and leaderboard
USCEAI uses automated and AI-assisted systems to generate simulated cases, patient responses, notes, feedback, scoring, summaries, and rankings. Outputs are probabilistic and may be wrong. Scores and leaderboard rankings are training indicators only and do not prove clinical competence.
We may change scoring formulas, category access, rubrics, ranking methods, visibility rules, and case generation methods at any time. Past scores may not be recalculated unless we choose to do so.
9. Public profiles
Certain profile fields, leaderboard entries, avatars, display names, headlines, countries, public links, levels, completed-case counts, averages, and quality ratings may be public or visible to other users. Do not publish information you do not want others to see.
We may remove, hide, edit, or restrict public profile content that we believe violates these Terms, creates risk, is misleading, or may harm users, USCEAI, or third parties.
10. Payments, subscriptions, renewals, refunds, and taxes
Paid features may be sold as subscriptions, one-time purchases, trials, promotional offers, or other paid plans. Prices, features, billing cycles, trial terms, and availability may change prospectively.
Promotions, discounts, coupons, referral rewards, trial access, free months earned through referrals, and similar offers are personal, limited, revocable promotional benefits. Unless we expressly state otherwise in writing, promotional benefits are not transferable, assignable, saleable, exchangeable, inheritable, sublicensable, or redeemable for cash, refunds, account credit, stored value, gift cards, or any other monetary value.
Promotional benefits have no intrinsic dollar value and do not create a deposit, cash balance, property right, vested right, or entitlement to payment. We may verify eligibility, limit availability, require account standing, prevent stacking or duplicate redemption, decline activation, correct errors, or revoke promotional benefits where we believe there is mistake, fraud, abuse, ineligibility, chargeback activity, account sharing, policy violation, or misuse.
Certain promotional benefits, including free months earned through referrals, may not be activated while an account is already a Pro account, has an active Pro subscription, or is otherwise ineligible for that offer. Promotional access may be time-limited and may expire if not activated or used according to the offer terms.
Unless stated otherwise at checkout, subscriptions renew automatically until canceled. You authorize us and our payment processor to charge your selected payment method for recurring fees, taxes, and lawful charges. You must cancel before renewal to avoid the next charge.
Seven-day refund period. You may request a refund for a USCEAI subscription charge within seven days after the charge date by emailing support@usceai.com. Your request must include your USCEAI account email, the checkout email if different, the approximate charge date, the plan charged, and a short explanation of the request. Do not send full payment card numbers, government identifiers, real patient information, protected health information, or other sensitive information in a refund request.
Refund requests submitted within the seven-day period are eligible for review. Approved refunds are processed back to the original payment method through our payment processor, and timing depends on the payment method, card network, bank, and payment processor. Cancellation of a subscription stops future renewals but does not automatically refund past charges. Unless otherwise stated during cancellation, paid access generally continues until the end of the current billing period.
Eligibility for refund review does not guarantee approval. We may approve, deny, or partially approve a refund request where allowed by law. We may also approve refunds outside these Terms when required by law or when we choose to make an exception in writing.
If a refund fails or is delayed because of your bank, card issuer, expired card, closed account, or payment-method rules, we may ask you for additional information or ask you to work with your financial institution. We cannot guarantee bank processing timelines.
Nothing in these Terms limits refund rights that cannot be waived under applicable law. If a law gives you a mandatory refund, cancellation, cooling-off, or consumer protection right, that law controls.
Except where required by law, expressly stated in writing, or approved under the seven-day refund period or these Terms, fees are non-refundable, non-creditable, non-transferable, and not subject to setoff. We may deny refund requests involving fraud, abuse, chargebacks, account sharing, prohibited conduct, or violations of these Terms. We may suspend or terminate paid access for failed payments, chargebacks, fraud risk, or abuse.
11. Third-party services
USCEAI may depend on third-party services for hosting, authentication, analytics, payments, email, storage, AI processing, and infrastructure. Third-party services are not controlled by USCEAI and may be subject to their own terms and policies.
We are not responsible for third-party acts, omissions, outages, security incidents, pricing, processing, or content, except to the extent required by law.
12. Intellectual property
USCEAI, including its software, designs, text, workflows, scoring logic, rubrics, simulated cases, generated case structures, databases, trademarks, logos, trade dress, and non-user content, is owned by USCEAI or its licensors and is protected by intellectual property and other laws.
You may not copy, distribute, sell, lease, publish, publicly display, create derivative works from, or exploit any part of USCEAI except as expressly allowed by these Terms.
13. Feedback
If you provide suggestions, ideas, bug reports, feature requests, or other feedback, you grant USCEAI an irrevocable, perpetual, worldwide, royalty-free, sublicensable, transferable license to use, modify, commercialize, and incorporate that feedback without restriction or compensation.
14. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain, and protect information. By using USCEAI, you acknowledge the Privacy Policy. If these Terms conflict with the Privacy Policy about privacy-specific practices, the Privacy Policy controls for that issue.
15. Service changes and availability
We may modify, suspend, throttle, limit, discontinue, replace, or remove any feature, category, case, model, score, plan, or content at any time. We do not guarantee uninterrupted availability, error-free operation, permanent storage, or compatibility with any device, browser, institution, exam, or workflow.
16. Suspension and termination
We may suspend or terminate your account, license, subscription, access, content, or public profile immediately, with or without notice, if we believe you violated these Terms, created risk, failed to pay, used the service unlawfully, threatened the service, or caused potential harm.
You may stop using the service at any time. Termination does not relieve you of accrued obligations, payment obligations, restrictions on use, dispute provisions, disclaimers, limitations of liability, indemnities, or any terms that by their nature should survive.
17. Compliance with laws
You are responsible for complying with all laws, rules, regulations, institutional policies, professional rules, sanctions, export controls, privacy obligations, and academic integrity rules that apply to your use of USCEAI.
18. Disclaimers
To the fullest extent permitted by law, USCEAI is provided on an as-is, as-available, and with-all-faults basis. USCEAI disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, availability, security, reliability, and any warranties arising from course of dealing or usage of trade.
USCEAI does not warrant that the service or outputs will be accurate, complete, safe, current, uninterrupted, secure, error-free, free of harmful code, accepted by any school or authority, or suitable for any clinical, academic, professional, or personal objective.
19. Limitation of liability
To the fullest extent permitted by law, USCEAI and its owners, operators, affiliates, licensors, contractors, service providers, and personnel will not be liable for indirect, incidental, special, consequential, exemplary, enhanced, punitive, or lost-profit damages, lost data, loss of goodwill, business interruption, academic consequences, professional consequences, clinical consequences, or substitute services, even if advised of the possibility.
To the fullest extent permitted by law, the total aggregate liability of USCEAI and related parties for all claims arising out of or relating to the service or these Terms will not exceed the greater of the amount you paid to USCEAI for the service during the three months before the event giving rise to the claim or one hundred U.S. dollars.
20. Indemnification
You will defend, indemnify, and hold harmless USCEAI and its owners, operators, affiliates, licensors, contractors, service providers, and personnel from and against all claims, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your content, your use or misuse of the service, your violation of these Terms, your violation of law, your violation of third-party rights, or your real-world use of any output.
21. Dispute resolution, arbitration, and class action waiver
To the fullest extent permitted by law, you and USCEAI agree to resolve disputes through final and binding individual arbitration, not in court, except either party may bring an individual claim in small claims court if eligible and either party may seek injunctive or equitable relief for intellectual property misuse, unauthorized access, security abuse, or confidentiality violations.
You and USCEAI waive any right to a jury trial and waive any right to bring, participate in, or receive recovery from a class, collective, consolidated, private attorney general, representative, or mass action. The arbitrator may award relief only for the individual party seeking relief and only to the extent necessary to resolve that individual party's claim.
Before filing arbitration, the parties must first attempt informal resolution by sending a written notice describing the dispute and requested relief to support@usceai.com. If the dispute is not resolved within 30 days, either party may begin arbitration. You may opt out of arbitration within 30 days after first accepting these Terms by emailing support@usceai.com with your name, account email, and a clear statement that you opt out of arbitration.
22. Governing law and venue
These Terms are governed by applicable United States federal law and, where federal law does not apply, the laws of the U.S. state where USCEAI's operator maintains its principal place of business, without regard to conflict-of-law rules. If any dispute is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in that state, except where law requires otherwise.
23. Changes to these Terms
We may update these Terms at any time. Updated Terms are effective when posted or when otherwise stated. Continued use after an update means you accept the updated Terms. If you do not agree to an update, you must stop using the service and cancel any paid subscription before the next renewal.
24. Contact
Questions about these Terms may be sent to support@usceai.com. Communications by email do not create a confidential, fiduciary, medical, legal, or professional relationship.